Touchstone Health is a Medicare-certified home health agency based at 613 Nw Loop 410 Suite 660 in San Antonio, TX 78216. Medicare first certified it in 2008, 18 years ago. Medicare rates its quality of patient care at 2.5 out of 5 stars, below the Texas average of 3. It trails the Texas average on 10 of the measures Medicare publishes and beats it on none.
What is Touchstone Health's Medicare record?
| Agency | Touchstone Health |
|---|---|
| Address | 613 Nw Loop 410 Suite 660, San Antonio, TX 78216 |
| Phone | (210) 541-8884 |
| Medicare provider number (CCN) | 747024 |
| Ownership | Proprietary |
| Medicare-certified since | 10/30/2008 |
How does Touchstone Health score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Touchstone Health. It is better than the Texas average on 0 and worse on 10.
| Measure | Touchstone Health | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Started care on time | 85.8% | 96.9% | 96.6% | Worse |
| Got better at walking or moving around | 80.2% | 86.5% | 88.6% | Worse |
| Got better at getting in and out of bed | 80.6% | 86.7% | 89.8% | Worse |
| Got better at bathing | 79.5% | 88.8% | 90.7% | Worse |
| Breathing improved | 81.3% | 87.4% | 91.5% | Worse |
| Got better at taking medicines correctly | 78.6% | 86.5% | 88.3% | Worse |
| Medication issues addressed on time | 89.6% | 94.9% | 94.4% | Worse |
| Flu shot status checked | 49% | 63.8% | 63.3% | Worse |
| Met expected function at discharge | 52.7% | 64.5% | 71.7% | Worse |
| Falls with major injury (lower is better) | 1.4% | 1.1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.9% | 0.2% | 0.2% | Worse |
Where it trails: flu shot status checked, met expected function at discharge and started care on time.
What do patients say about Touchstone Health?
78% of surveyed patients said they would definitely recommend Touchstone Health, based on 65 completed surveys. The Texas average is 80%.
| Survey question | Touchstone Health | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team gave care in a professional way | 90% | 90% | 89% | About the same |
| Team communicated well | 87% | 86% | 86% | About the same |
| Team discussed medicines, pain and home safety | 80% | 83% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 85% | 87% | 85% | About the same |
| Would definitely recommend the agency | 78% | 80% | 79% | About the same |
Do Touchstone Health's patients end up back in the hospital?
Medicare rates Touchstone Health worse than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Worse Than National Rate | 70.3% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.1% |
| Preventable hospital stays during care | Same As National Rate | 8.2% |
Which home health services does Touchstone Health provide, and which does it not?
Touchstone Health reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Touchstone Health? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which San Antonio-area ZIP codes does Touchstone Health serve?
Touchstone Health tells Medicare it serves 70 ZIP codes in San Antonio and Bexar, Comal and Guadalupe counties, out of 89 in total.
- 78002
- 78023
- 78070
- 78073
- 78101
- 78108
- 78109
- 78112
- 78130
- 78132
- 78133
- 78148
- 78152
- 78154
- 78163
- 78201
- 78202
- 78203
- 78205
- 78207
- 78208
- 78209
- 78210
- 78211
- 78212
- 78213
- 78214
- 78216
- 78217
- 78218
- 78219
- 78220
- 78221
- 78222
- 78223
- 78224
- 78226
- 78227
- 78228
- 78229
- 78230
- 78231
- 78232
- 78233
- 78234
- 78235
- 78237
- 78238
- 78239
- 78240
- 78242
- 78244
- 78245
- 78247
- 78248
- 78249
- 78250
- 78251
- 78252
- 78253
- 78254
- 78255
- 78256
- 78258
- 78259
- 78260
- 78261
- 78263
- 78264
- 78266
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Touchstone Health before starting care?
Ask what 'done' looks like
52.7% of patients reached the level of function Medicare expected by discharge (Texas average 64.5%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask how fast the first visit happens
Medicare's data shows Touchstone Health started care on time for 85.8% of patients, against a Texas average of 96.9%. Ask how many days it takes from the doctor's order to the first nurse visit, and what happens if the order arrives on a Friday.
Ask who helps with bathing, and how often
79.5% of patients improved at bathing (Texas average 88.8%). Ask whether a home health aide is part of the plan or whether bathing help is left to the family.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve San Antonio, TX?
These Medicare-certified agencies are also based in or near San Antonio.
- Amedisys Home Health — 4.5 of 5 stars
- Mmcare — 4 of 5 stars
- San Antonio Home Health — 4 of 5 stars
- Choice Health at Home — 3.5 of 5 stars
- Mission Home Health — 3.5 of 5 stars
- Summit Home Health Care — 2.5 of 5 stars
All Medicare-certified home health agencies in San Antonio and Bexar, Comal and Guadalupe counties
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Touchstone Health Medicare-certified?
Yes. Touchstone Health is certified by Medicare under provider number 747024 and has been since 2008. Original Medicare pays certified agencies directly for covered home health care.
What is Touchstone Health's Medicare star rating?
2.5 out of 5 for quality of patient care. The Texas average is 3. Its patient survey rating is 3 out of 5.
Does Touchstone Health provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
