Soft Touch Home Care Inc is a Medicare-certified home health agency based at 1222 Callaghan Road Suite #200 in San Antonio, TX 78228. Medicare first certified it in 1995, 31 years ago. Medicare rates its quality of patient care at 4 out of 5 stars, above the Texas average of 3. Its strongest result against the Texas average is breathing improved; its weakest is met expected function at discharge.
What is Soft Touch Home Care Inc's Medicare record?
| Agency | Soft Touch Home Care Inc |
|---|---|
| Address | 1222 Callaghan Road Suite #200, San Antonio, TX 78228 |
| Phone | (210) 433-0555 |
| Medicare provider number (CCN) | 678109 |
| Ownership | Proprietary |
| Medicare-certified since | 12/21/1995 |
How does Soft Touch Home Care Inc score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Soft Touch Home Care Inc. It is better than the Texas average on 7 and worse on 1.
| Measure | Soft Touch Home Care Inc | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Started care on time | 98.7% | 96.9% | 96.6% | About the same |
| Got better at walking or moving around | 89.8% | 86.5% | 88.6% | Better |
| Got better at getting in and out of bed | 90.1% | 86.7% | 89.8% | Better |
| Got better at bathing | 100% | 88.8% | 90.7% | Better |
| Breathing improved | 99% | 87.4% | 91.5% | Better |
| Got better at taking medicines correctly | 93.1% | 86.5% | 88.3% | Better |
| Medication issues addressed on time | 100% | 94.9% | 94.4% | Better |
| Flu shot status checked | 64.2% | 63.8% | 63.3% | About the same |
| Met expected function at discharge | 54.4% | 64.5% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0% | 1.1% | 0.9% | Better |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: breathing improved, got better at bathing and got better at taking medicines correctly.
Where it trails: met expected function at discharge.
What do patients say about Soft Touch Home Care Inc?
100% of surveyed patients said they would definitely recommend Soft Touch Home Care Inc, based on 4 completed surveys. The Texas average is 80%.
| Survey question | Soft Touch Home Care Inc | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team gave care in a professional way | 96% | 90% | 89% | Better |
| Team communicated well | 100% | 86% | 86% | Better |
| Team discussed medicines, pain and home safety | 100% | 83% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 100% | 87% | 85% | Better |
| Would definitely recommend the agency | 100% | 80% | 79% | Better |
Do Soft Touch Home Care Inc's patients end up back in the hospital?
Medicare could not calculate hospital-use measures for Soft Touch Home Care Inc: the number of patient episodes was too small to report.
Which home health services does Soft Touch Home Care Inc provide, and which does it not?
Soft Touch Home Care Inc reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Soft Touch Home Care Inc? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which San Antonio-area ZIP codes does Soft Touch Home Care Inc serve?
Soft Touch Home Care Inc tells Medicare it serves 41 ZIP codes in San Antonio and Bexar, Comal and Guadalupe counties, out of 43 in total.
- 78109
- 78148
- 78201
- 78202
- 78204
- 78205
- 78207
- 78211
- 78212
- 78214
- 78215
- 78216
- 78217
- 78218
- 78219
- 78221
- 78222
- 78223
- 78224
- 78225
- 78226
- 78227
- 78228
- 78229
- 78230
- 78233
- 78235
- 78237
- 78238
- 78239
- 78240
- 78242
- 78244
- 78245
- 78247
- 78249
- 78250
- 78251
- 78252
- 78253
- 78258
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Soft Touch Home Care Inc before starting care?
Ask what 'done' looks like
54.4% of patients reached the level of function Medicare expected by discharge (Texas average 64.5%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve San Antonio, TX?
These Medicare-certified agencies are also based in or near San Antonio.
- American Medical Home Health Services - San Antonio LLC — 4.5 of 5 stars
- S. A. Nurses Home Health Agency — 4.5 of 5 stars
- Centerwell Home Health — 4 of 5 stars
- Klarus Home Care — 3.5 of 5 stars
- Caprock Home Health Services Inc — 2.5 of 5 stars
- Alomega Home Health Care LLC — 2 of 5 stars
All Medicare-certified home health agencies in San Antonio and Bexar, Comal and Guadalupe counties
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Soft Touch Home Care Inc Medicare-certified?
Yes. Soft Touch Home Care Inc is certified by Medicare under provider number 678109 and has been since 1995. Original Medicare pays certified agencies directly for covered home health care.
What is Soft Touch Home Care Inc's Medicare star rating?
4 out of 5 for quality of patient care. The Texas average is 3.
Does Soft Touch Home Care Inc provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
