Carter Healthcare is a Medicare-certified home health agency based at 3201 Cherry Ridge Drive Suite 211-C in San Antonio, TX 78230. Medicare first certified it in 2003, 23 years ago. Medicare rates its quality of patient care at 3.5 out of 5 stars, above the Texas average of 3. It beats the Texas average on 5 of the measures Medicare publishes and trails on none.
What is Carter Healthcare's Medicare record?
| Agency | Carter Healthcare |
|---|---|
| Address | 3201 Cherry Ridge Drive Suite 211-C, San Antonio, TX 78230 |
| Phone | (210) 688-4876 |
| Medicare provider number (CCN) | 679357 |
| Ownership | Proprietary |
| Medicare-certified since | 10/02/2003 |
How does Carter Healthcare score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Carter Healthcare. It is better than the Texas average on 5 and worse on 0.
| Measure | Carter Healthcare | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Started care on time | 100% | 96.9% | 96.6% | Better |
| Got better at walking or moving around | 87.7% | 86.5% | 88.6% | About the same |
| Got better at getting in and out of bed | 86.2% | 86.7% | 89.8% | About the same |
| Got better at bathing | 90.9% | 88.8% | 90.7% | About the same |
| Breathing improved | 94.5% | 87.4% | 91.5% | Better |
| Got better at taking medicines correctly | 88.7% | 86.5% | 88.3% | About the same |
| Medication issues addressed on time | 98.8% | 94.9% | 94.4% | Better |
| Flu shot status checked | 91.7% | 63.8% | 63.3% | Better |
| Met expected function at discharge | 62.5% | 64.5% | 71.7% | About the same |
| Falls with major injury (lower is better) | 0% | 1.1% | 0.9% | Better |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: flu shot status checked, breathing improved and medication issues addressed on time.
What do patients say about Carter Healthcare?
77% of surveyed patients said they would definitely recommend Carter Healthcare, based on 7 completed surveys. The Texas average is 80%.
| Survey question | Carter Healthcare | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team gave care in a professional way | 88% | 90% | 89% | About the same |
| Team communicated well | 87% | 86% | 86% | About the same |
| Team discussed medicines, pain and home safety | 84% | 83% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 90% | 87% | 85% | Better |
| Would definitely recommend the agency | 77% | 80% | 79% | Worse |
Do Carter Healthcare's patients end up back in the hospital?
Medicare could not calculate hospital-use measures for Carter Healthcare: the number of patient episodes was too small to report.
Which home health services does Carter Healthcare provide, and which does it not?
Carter Healthcare reports offering skilled nursing, physical therapy, occupational therapy and speech therapy. It does not report offering medical social work and home health aide.
| Service | Offered by Carter Healthcare? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | No |
| Home health aide | No |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which San Antonio-area ZIP codes does Carter Healthcare serve?
Carter Healthcare tells Medicare it serves 28 ZIP codes in San Antonio and Bexar, Comal and Guadalupe counties, out of 75 in total.
- 78108
- 78123
- 78130
- 78132
- 78154
- 78155
- 78207
- 78212
- 78217
- 78219
- 78224
- 78228
- 78230
- 78231
- 78232
- 78233
- 78238
- 78240
- 78245
- 78247
- 78249
- 78251
- 78252
- 78253
- 78254
- 78257
- 78258
- 78260
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Carter Healthcare before starting care?
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve San Antonio, TX?
These Medicare-certified agencies are also based in or near San Antonio.
- Accentcare Home Health of Texas — 4.5 of 5 stars
- Capitol Home Health — 4.5 of 5 stars
- Prime Home Health, LLC — 4.5 of 5 stars
- Atlas Health, LLC — 3.5 of 5 stars
- Continucare Home Health Inc — 3 of 5 stars
- Superior Home Health of San Antonio LLC — 2 of 5 stars
All Medicare-certified home health agencies in San Antonio and Bexar, Comal and Guadalupe counties
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Carter Healthcare Medicare-certified?
Yes. Carter Healthcare is certified by Medicare under provider number 679357 and has been since 2003. Original Medicare pays certified agencies directly for covered home health care.
What is Carter Healthcare's Medicare star rating?
3.5 out of 5 for quality of patient care. The Texas average is 3.
Does Carter Healthcare provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy and speech therapy.
