The Waterford at Westover Hills

Is The Waterford at Westover Hills licensed by Texas HHSC?

Yes. The Waterford at Westover Hills holds Texas HHSC assisted living license #307337, a Type B license for 132 residents at 4315 Rogers Road, San Antonio. HHSC lists the license status as "Licensed", with the current term running May 20, 2025 through May 20, 2028.

Open The Waterford at Westover Hills' official HHSC TULIP record (license, inspections, enforcement) →

Does The Waterford at Westover Hills offer memory care under its Texas license?

Yes. The Waterford at Westover Hills holds HHSC Alzheimer's certificate #104645 covering 62 of its 132 licensed beds, valid through May 20, 2028. In Texas that certification is what lets a facility advertise memory care for Alzheimer's and related dementias.

The other 70 beds are general assisted living. For families this matters because a parent can often move from the assisted living side to the secured unit without changing communities if dementia progresses; ask how that transfer is decided and whether the monthly rate changes.

What did HHSC inspectors find at The Waterford at Westover Hills?

The Waterford at Westover Hills' HHSC TULIP record lists 8 cited findings between October 9, 2025 and June 25, 2026: 4 from health (care) inspections and 4 from life safety code (fire and building) inspections. The most recent HHSC visit closed on June 25, 2026.

The most recent findings, in HHSC's own words:

• Health Visit, June 25, 2026: The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
• Health Visit, June 25, 2026: The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
• Health Visit, June 25, 2026: The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
• Health Visit, June 25, 2026: The facility failed to develop and maintain a written emergency preparedness and response plan based on its risk assessment under subsection (b) of this section and that is adequate to protect facility residents and staff in a disaster or emergency.
• Life Safety Code, October 9, 2025: The facility failed to have and enforce a smoking policy.
• Life Safety Code, October 9, 2025: The facility failed to inspect, test, and maintain fire sprinkler system components.
• Life Safety Code, October 9, 2025: The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
• Life Safety Code, October 9, 2025: The facility failed to ensure portable fire extinguishers were mounted on hangers or brackets supplied with the fire extinguisher or mounted in a fire extinguisher cabinet, were protected from impact or dislodgement, and were mounted at the appropriate height based on the weight of the extinguisher.

For context, the median for San Antonio-area assisted living communities with 50 or more beds is 7 cited findings on the current TULIP record. A finding is a cited rule, not necessarily harm to a resident; life safety findings are often fire-door, sprinkler or exit-sign items. Read the health findings first, and ask the administrator what changed after each one.

Has Texas HHSC taken enforcement action against The Waterford at Westover Hills?

No. The enforcement section of The Waterford at Westover Hills' HHSC TULIP record shows no administrative penalties or other enforcement actions as of October 24, 2026.

Who owns and operates The Waterford at Westover Hills?

HHSC lists Pal Round Rock Trs, LLC (limited liability company (llc)) as the license holder for The Waterford at Westover Hills, with Sslpal Jv Management, LLC as the management company.

The same management company is on the HHSC record for 2 other licensed assisted living facilities in the five-county area: The Waterford at Shavano Park (San Antonio), The Waterford at Shavano Park (San Antonio). Comparing their inspection records side by side shows how consistently the operator runs its buildings.

Where is The Waterford at Westover Hills located in the San Antonio area?

The Waterford at Westover Hills is at 4315 Rogers Road in San Antonio (78251), Bexar County, in the far West Side near Westover Hills and JBSA-Lackland. HHSC lists 8 other licensed assisted living facilities within five miles.

This is the fast-growing far West Side around Westover Hills and Alamo Ranch, near Joint Base San Antonio-Lackland and Methodist Hospital Westover Hills off State Highway 151.

Closest licensed assisted living by straight-line distance:

• Grand Brook Memory Care of San Antonio (Type B, 64 beds, San Antonio) — 1.0 mi
• Landon Ridge - Alamo Ranch (Type B, 152 beds, San Antonio) — 1.6 mi
• The Ridge at Westover Hills (Type B, 38 beds, San Antonio) — 1.8 mi
• Pams Home Care (Type A, 6 beds, San Antonio) — 2.8 mi
• Boarding With Tender Care (Type A, 9 beds, San Antonio) — 3.4 mi

More about care options in San Antonio assisted living and San Antonio memory care.

How much does assisted living at The Waterford at Westover Hills cost?

HHSC does not publish prices, and The Waterford at Westover Hills sets its own rates, so get a written quote. As a benchmark, our 2026 San Antonio cost guide puts most local assisted living between about $3,800 and $5,500 a month, and memory care typically adds $1,000 to $2,000 a month on top of that.

• Ask for the base rent and the care-level fee separately; most San Antonio communities price care in tiers, so two communities with the same advertised rate can differ by hundreds of dollars once care is added.
• Ask what the last two annual increases were, in percent, and whether care fees can change mid-year after a reassessment.
• The 2024 Genworth and CareScout Cost of Care Survey put the national median for assisted living at $70,800 a year, so the San Antonio market remains below the national figure even after recent increases.
• The Waterford at Westover Hills' TULIP record shows it does not accept Medicaid. If STAR+PLUS HCBS may be needed later, ask what happens to a resident who spends down savings.

See the San Antonio assisted living cost guide and the memory care cost guide for the detail.

How should families evaluate The Waterford at Westover Hills before signing?

Start with the HHSC record, then test it in person: the most useful questions for The Waterford at Westover Hills come straight from its Type B license, its 8 cited inspection findings and its enforcement history.

• Ask how many hours of dementia training direct-care staff complete, how many staff are awake in the secured unit overnight, and how residents get outdoor time.
• At 132 licensed beds this is a large community; ask how many caregivers work each shift on your parent's floor or wing, not building-wide.
• Visit twice, once unannounced near a mealtime, and talk to a resident's family member if you can.

Questions to ask on a tour of The Waterford at Westover Hills

1. Which hospital do residents usually go to, and who goes with them?
2. Which care needs would require my parent to move out?
3. What is included in the base rate, and what costs extra?
4. Do you accept VA Aid and Attendance or long-term care insurance billing?
5. What is the caregiver-to-resident ratio on the overnight shift?
6. Can I see your most recent HHSC inspection report and plan of correction?

Our San Antonio tour checklist has the full list.

Related questions

• How do I verify a Texas assisted living license with HHSC?
• What are the Type B memory care requirements in Texas?
• How do I file a complaint with HHSC about an assisted living facility?
• Which other memory care communities are licensed near San Antonio?
• What does memory care in San Antonio involve?

Frequently asked questions