Wholehearted Senior Living at Castle Hills

Is Wholehearted Senior Living at Castle Hills licensed by Texas HHSC?

Yes. Wholehearted Senior Living at Castle Hills holds Texas HHSC assisted living license #312072, a Type A license for 160 residents at 1207 Jackson Keller Rd, San Antonio. HHSC lists the license status as "Licensed", with the current term running October 20, 2025 through June 1, 2027.

The same address also carries license #312230 (Type B, 31 beds, 31 Alzheimer's-certified). Texas licenses buildings, not brands, so one campus often holds separate Type A and Type B licenses, and each has its own inspection file.

Open Wholehearted Senior Living at Castle Hills' official HHSC TULIP record (license, inspections, enforcement) →

At more than 25 years on the HHSC rolls, this is one of the longer-licensed communities in the metro.

Does Wholehearted Senior Living at Castle Hills offer memory care under its Texas license?

No. Wholehearted Senior Living at Castle Hills is licensed Type A, which in Texas means every resident must be able to evacuate the building without staff help and must not need routine attendance during the night. It holds no Alzheimer's certification.

Type A suits a parent who is mobile and oriented but wants meals, medication reminders and help with a few daily tasks. If dementia or a fall changes that, the community has to move the resident to a Type B setting.

The campus also holds Type B license #312230 (31 beds, 31 Alzheimer's-certified), so a resident may be able to move across the campus rather than across town.

What did HHSC inspectors find at Wholehearted Senior Living at Castle Hills?

Wholehearted Senior Living at Castle Hills' HHSC TULIP record lists 14 cited findings between August 18, 2025 and May 29, 2026: 2 from health (care) inspections and 12 from life safety code (fire and building) inspections. The most recent HHSC visit closed on May 29, 2026.

The most recent findings, in HHSC's own words:

• Health Visit, May 29, 2026: The facility failed to report incidents of abuse, neglect, or exploitation to HHSC's state office, or failed to follow its own internal policies regarding abuse, neglect, or exploitation.
• Health Visit, May 29, 2026: The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
• Life Safety Code, August 18, 2025: The facility failed to protect hazardous areas as required by the referenced codes and standards.
• Life Safety Code, August 18, 2025: The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.
• Life Safety Code, August 18, 2025: The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.
• Life Safety Code, August 18, 2025: The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.
• Life Safety Code, August 18, 2025: The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.
• Life Safety Code, August 18, 2025: The facility failed to include a section addressing transportation in the emergency preparedness and response plan.

6 earlier findings are on the full TULIP record.

For context, the median for San Antonio-area assisted living communities with 50 or more beds is 7 cited findings on the current TULIP record. A finding is a cited rule, not necessarily harm to a resident; life safety findings are often fire-door, sprinkler or exit-sign items. Read the health findings first, and ask the administrator what changed after each one.

Has Texas HHSC taken enforcement action against Wholehearted Senior Living at Castle Hills?

Yes. Wholehearted Senior Living at Castle Hills' HHSC record shows 1 administrative penalty totaling $3,000, most recently $3,000 imposed on April 21, 2026.

• April 21, 2026, Administrative Penalty, $3,000: The facility failed to develop and maintain a written emergency preparedness and response plan based on its risk assessment under subsection (b) of this section and that is adequate to protect facility residents and staff in a disaster or emergency. (26 TAC §553.275(c))

An administrative penalty is a fine HHSC imposes after a violation; it does not by itself close a facility or mean residents are unsafe today. Ask the administrator what the plan of correction was and whether HHSC accepted it.

Who owns and operates Wholehearted Senior Living at Castle Hills?

HHSC lists Peridot Health LLC (limited liability company (llc)) as the license holder for Wholehearted Senior Living at Castle Hills, with Mg Operations LLC as the management company.

The same management company is on the HHSC record for 1 other licensed assisted living facility in the five-county area: Gemstone Senior Living at Oakwell (San Antonio). Comparing their inspection records side by side shows how consistently the operator runs its buildings.

Where is Wholehearted Senior Living at Castle Hills located in the San Antonio area?

Wholehearted Senior Living at Castle Hills is at 1207 Jackson Keller Rd in San Antonio (78213), Bexar County, in the Northwest and North Central side. HHSC lists 42 other licensed assisted living facilities within five miles.

This is the Northwest and North Central side between I-10, Loop 410 and Loop 1604, close to the Medical Center, UTSA and the Dominion. Most of the metro's larger assisted living campuses are within a 15-minute radius of here.

Closest licensed assisted living by straight-line distance:

• Mentor ABI (Type B, 6 beds, Castle Hills) — 2.1 mi
• Desert Sands Assisted Living (Type A, 42 beds, San Antonio) — 2.2 mi
• Joy Memory Elderly Care (Type B, 6 beds, San Antonio) — 2.3 mi
• KinCare (Type B, 14 beds, San Antonio) — 2.3 mi
• The Forum at Lincoln Heights (Type B, 88 beds, San Antonio) — 2.5 mi

More about care options in San Antonio assisted living and San Antonio memory care.

How much does assisted living at Wholehearted Senior Living at Castle Hills cost?

HHSC does not publish prices, and Wholehearted Senior Living at Castle Hills sets its own rates, so get a written quote. As a benchmark, our 2026 San Antonio cost guide puts most local assisted living between about $3,800 and $5,500 a month, and memory care typically adds $1,000 to $2,000 a month on top of that.

• Ask for the base rent and the care-level fee separately; most San Antonio communities price care in tiers, so two communities with the same advertised rate can differ by hundreds of dollars once care is added.
• Ask what the last two annual increases were, in percent, and whether care fees can change mid-year after a reassessment.
• The 2024 Genworth and CareScout Cost of Care Survey put the national median for assisted living at $70,800 a year, so the San Antonio market remains below the national figure even after recent increases.
• Wholehearted Senior Living at Castle Hills' TULIP record shows it does not accept Medicaid. If STAR+PLUS HCBS may be needed later, ask what happens to a resident who spends down savings.

See the San Antonio assisted living cost guide and the memory care cost guide for the detail.

How should families evaluate Wholehearted Senior Living at Castle Hills before signing?

Start with the HHSC record, then test it in person: the most useful questions for Wholehearted Senior Living at Castle Hills come straight from its Type A license, its 14 cited inspection findings and its enforcement history.

• Bring the penalty list above to the tour and ask what changed after each one.
• The life safety findings are numerous, so walk the exits, check that fire doors close and latch, and ask when the sprinkler and alarm systems were last inspected.
• Because the license is Type A, ask what the community does when a resident can no longer evacuate alone, and how much notice it gives before requiring a move.
• At 160 licensed beds this is a large community; ask how many caregivers work each shift on your parent's floor or wing, not building-wide.
• Visit twice, once unannounced near a mealtime, and talk to a resident's family member if you can.

Questions to ask on a tour of Wholehearted Senior Living at Castle Hills

1. How long have the administrator and the director of nursing been here?
2. How are medication errors tracked and reported?
3. Do you have Spanish-speaking caregivers on every shift?
4. Which hospital do residents usually go to, and who goes with them?
5. Which care needs would require my parent to move out?
6. What is included in the base rate, and what costs extra?

Our San Antonio tour checklist has the full list.

Related questions

• How do I verify a Texas assisted living license with HHSC?
• What are the Type B memory care requirements in Texas?
• How do I file a complaint with HHSC about an assisted living facility?
• Which other assisted living communities are licensed near San Antonio?
• What does assisted living in San Antonio involve?

Frequently asked questions